Terms, Conditions, & Policies
Our terms, conditions and policies are outlined below. However if you can’t find what you need, please Contact us on 03 9720 5655.
DELIVERY
After placing payment for your order, you will receive a confirmation email. Your order will be posted within 2 business days of receipt. Your order will be dispatched by Courier, Australian Post parcel or express post depending on your selected delivery method. You'll receive tracking via email. Average delivery times are between 1-10 business days, please contact us if you have not received your order within 10 business days of the posted date. Please refer to Australian Post delivery speeds and coverage available by clicking HERE.
REFUNDS
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase in their original condition within 14 days for a full refund. Sorry we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product which demonstrate reasonable evidence of breakage in the case of international orders to us for assessment.
METHOD OF REFUNDS
Identiseal will refund to your credit card, or we can post a cheque or international money order.
MACHAEON P/L
Machaeon PTY LTD trading as Identiseal.
Unit 9 / 36 Jersey Rd
Bayswater, VIC 3153
Australia
HOW TO MAKE A RETURN
All we ask is that you print and fill in this Returns Form (PDF), and return the product in its original condition with its packaging.
Our Postal Address
PO Box 63
or
9/36 Jersey Road,
Bayswater, Victoria, 3153
TRANSACTION SECURITY
When purchasing from Identiseal your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre at admin@identiseal.com.au.
PRIVACY STATEMENT:
We recognise the importance of privacy protection. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.
The type of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.
The personal information that we collect on you when you use our public site
We do not collect or use any personal information on visitors to our website, through the use of "cookies" or other software or hardware techniques.
We look at the number of hits the site receives and keep track of the domains from which this site is accessed.
To determine what our users are interested in, we may also look at the top 20 search words used in connecting you to this site.
The names of persons who request information from or about Identiseal by emailing us are added to our database as clients. Each client is given a user name and password and can view and update their personal details used by our company. Clients can also select their areas of interest, enabling them to control the information they receive from Identiseal. Persons who do not wish to receive these communications should notify us by email and their names will be deleted from our client list.
The personal information Identiseal collects when you log onto this site, how we do it and what we do with it
If you log onto the website and read or download information our Internet Service Provider/Hosting Provider, will record your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded. This information is used for statistical and web site development purposes only.
We can also determine if you emailed any articles of interest to a friend using our 'email a friend' functionality. We record the email addresses of these recipients which may be used for our own marketing purposes.
The information collected will be used to send you e-mails when content relevant to your areas of interest are added to the site. The information may also be used to inform you of any forthcoming event that might be of interest to you.
The circumstances under which we disclose information about you
It is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so. An exception to this is where Identiseal may be required by law to disclose certain information.
How we handle emails
We will preserve the contents of any e-mail message that you send us if we believe that we have a legal requirement to do so. emails sent to or from Identiseal are routinely monitored for quality control, systems administration and legal compliance purposes.
What to do if you believe the information we hold about you is inaccurate
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.
How to contact us if you wish to discuss this policy
If you wish to discuss any aspect of this policy please contact us.
DISCLAIMER:
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.